Toyota Australia Initiates Customer Service Exercise For Programming Of Forward Recognition Camera

Toyota Australia will initiate a Customer Service Exercise (CSE) to rectify software programming affecting the forward recognition camera. In the Australian market, there are approximately 9,100 Toyota Corolla Hatch, Corolla Sedan and Corolla Cross vehicles involved.

The involved vehicles are equipped with a Toyota Safety Sense (TSS) 3.0 system, containing a millimetre wave radar sensor and a forward recognition camera to detect objects for certain driver assistance features, including the Pre-Collision System (PCS).

Due to programming of the software in the forward recognition camera, there is a possibility that TSS functions could become inoperative for approximately 4 seconds before rebooting and becoming operational again.  

For involved vehicles, Toyota dealers will update the software free of charge for vehicle owners.

It will require 40 minutes to 1 hour to update the software of the forward recognition camera. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact owners of involved vehicles to provide details of this CSE campaign. Customers are asked to keep their contact details up to date with Toyota so future communications can be received.

Customers with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Service Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. There are approximately 9,100 Toyota Corolla Hatch, Corolla Sedan and Corolla Cross vehicles involved in Australia. The involved vehicles are:

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges are involved or were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

SQ1. Have all these vehicles been delivered to customers?
As of 20 February 2023, approximately 206 of the involved Toyota vehicles are in the control of TMCA and its Dealer network and will be reprogrammed prior to customer delivery.

Q2. What is the condition? (Description)
A2: The involved vehicles are equipped with a Toyota Safety Sense (TSS) 3.0 system, containing a millimetre wave radar sensor and a forward recognition camera to detect objects for certain driver assistance features, including the Pre-Collision System (PCS).
Due to programming of the software within the forward recognition camera, when an involved vehicle passes a line of stopped or parked vehicles, there is a possibility of a discrepancy on detected objects between the system in the forward recognition camera and TSS System. If this occurs, the camera will be rebooted and TSS functions will be inoperative for approximately 4 seconds, during which time the PCS system will be inoperative and the PCS warning light will be illuminated. After rebooting, the functions will be restored and operative.

SQ1. Are there any warnings that this condition has occurred?
No. However, the condition is brief (approximately 4 seconds). Thereafter the system will reboot and become operational again.

Q3. What does the remedy involve?
A3: Toyota dealers will update the software of the forward recognition camera free of charge for vehicle owners.

Q4. How long will the remedy take?
A4: Approximately 40 minutes to one hour. However, depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle. In the meantime, if you have any questions, please contact your local/preferred Toyota dealership or the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEDT).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is included and arrange the program modification. Alternatively, please contact the Toyota Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.